Get help
The fastest way to reach us is by email. Send your question to support@apistrack.com and we'll get back to you. To help us resolve your issue quickly, please include:
- Your name and organization.
- The device and platform you're using (Android, iOS, or the web console).
- A clear description of the problem, and the steps that led to it.
- Screenshots, if relevant.
Email support: support@apistrack.com
Response expectations
We read every support request and reply as soon as we can. Urgent issues affecting field operations are prioritized.
Common questions
The app isn't syncing — what should I do?
ApisTrack is offline-first, so you can keep working without a connection. Your changes are stored on the device and sync automatically once you're back online. If data isn't appearing for the rest of your team, confirm the device has a working internet connection and that you're signed in, then reopen the app to trigger a sync.
How do I reset my password?
Use the "forgot password" option on the sign-in screen, or ask an admin in your organization to help. If you're still stuck, email us at support@apistrack.com.
How do I add crew members or change someone's role?
Admins manage employees, crews, and roles (admin, lead, field, office) from the web admin console. If you need a role changed, contact an admin in your organization.
How do I delete my account or data?
See our Account & Data Deletion page for the full process and timeframes.
Other resources
Review our Privacy Policy and Terms of Service for details on how the Service works and how we handle data. For sales or general inquiries, reach us at Connect@apistrack.com.